My order didn’t arrive on the estimated delivery day. Will it be ok?
The post office is usually pretty good about getting packages delivered on time. However sometimes delays do occur. If you ordered a live culture and are worried about it running…Read More
I just received my tracking number, but the tracking page says “Not Found”
It can take 1-2 business days for any tracking information to show up on the tracking website. So don’t worry if you click the tracking link and it tells you…Read More
When will my order ship?
We do our best to get your order shipped within 1-2 business days. However, if you ordered a live starter culture, then we won’t ship it until the Monday after we receive your order.…Read More
Do you ship outside of the U.S.A?
No, we don’t ship outside of the United States. Sorry! When dealing with live cultures, there are just too many factors that go into play. (Shipping delays, Border Customs, etc…)…Read More